Man says health survey leads to high pressure sales pitch

ONTARIO, Oregon (KBOI) - A man recently took a health survey over the phone and was told he won a prize for participating.

But as it turned out, he says, the survey was more or less just an easy way for the company to offer him a high pressure vacuum cleaner sales pitch.

Keith Steele said he was happy to help over the phone, but got more than he bargained for.

"We felt a little like we had been taken," Steele said.

Steele said he received a phone call from Premier Health, a company in Garden City, and was asked a series of questions about air quality over the phone. Premier Health told him they would enter him into a prize drawing for participating.

After taking the survey, about a week later, he received another call from the same company telling him he had won the drawing and they would deliver his prize.

"They came to deliver the prize and we ended up with about over an hour of high pressure sales from a vacuum cleaner company."

Steele said he felt the survey was just to find out if they could target him for the sale.

The KBOI Truth Squad checked out Premier Health's rating on the Better Business Bureau website. The company has a "B" rating and displays six complaints in the last three years. Five of those are regarding, advertising and sales issues and one is because of a problem with the product.

Sharon Kessler, a Meridian resident, actually had a few questions about Premier Health as well.

"If they're not answering your direct questions and up front from the beginning, then it's probably something you need to be questioning," Kessler said about her recent job training with the company. Kessler responded to a customer service job posting and interviewed for a job with Premier Health. The job orientation taught new employees about air filtration the first day, but the agenda changed the second day.

"All of a sudden in the afternoon, after we learned about the air filtration system they brought out a vacuum cleaner."

Kessler said they never brought up the vacuum sales in her interview, and were vague about answering questions, so she decided the job was not for her.

Premier Health declined to go on camera, but did issue KBOI a statement regarding this Truth Squad report. It confirms they do phone surveys about air quality and sell HVAC filters and vacuums.

"No one is ever required to buy anything, and every buyer has at least three business days to change her or his mind and rescind the purchase with no penalty," the statement reads.

It also states the company does not target the elderly or any other specific group.
"The products we carry are more likely to be of greater interest to older Americans who have more health concerns than younger people."

And while the company is firm on their stance, Steele said he is still not interested in their product.

"Actually they have a good product and I don't think they have to dupe people into selling it to them."


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