2News Investigation: Hijacked Mail

MOUNTAIN HOME, Idaho- Changing your address with the post office is easy, but one Mountain Home resident says that's actually a problem because someone did it for her.

Kim Billets has lived in Mountain home for more than two decades and she isn't going anywhere.

"This address form says I'm moving," Billets said. "Someone forged my name for a change of address and had my mail sent across town."

Billets figured out what happened a month after the crime when she realized she wasn't getting her mail, including the title for her car she just bought.

"I started questioning things, but then I realized I had this letter from the postal service that says to current resident or Kim Billetts," Billets said. "When I got it I had just put it in the junk mail pile."

It turned out to be a change of address notification, but one month after receiving it the damage had already been done.

"I started getting phone calls from the bank and my accounts were flagged because of my address," Billets said.

Billets believes someone came to the Mountain Home Post Office and picked up a change of address form. You don't have to show your identification in order submit it only a signature is needed.

"Fraud happens from time to time," said Dan Corral, who is the Boise Postmaster. "The quicker you react to things the quicker we can get involved."

Corral says the USPS tries to safeguard against fraud but the mail-in system isn't perfect.

"We're trying to get away from it because it's not as secure, and when we see fraud it's usually from these types of change of address forms," Corral said.

The USPS is now pushing toward the Internet where you do have to enter a credit card number and email address to verify your identification. Unfortunately, that doesn't help Billets. She just doesn't understand how this could happen so easily.

"My biggest thing is how can somebody submit a change of address in somebody's name without proper identification," Billets said.

Billet's believes someone put in the change of address just to be mean. The people who actually received it stacked it up and returned it to the post office. They had no idea they were in the middle of a federal crime.

Now, Billets is sending out a warning to others to speak up right away if they notice something's wrong.

"Don't wait... even if it says current resident open it up because you never know," Billets said. "It could be the letter I just got."

Billett's did finally receive her mail. The USPS is now looking at Billet's case.